FAQ

Why does Grandview need a new facility?

A:
  • Grandview needs to grow in order to better serve children and youth with special needs and their families in Durham Region. 

  • The population of children and youth aged 0-19 is growing. By 2031 the growth is expected to increase 31% over the population of the same age group in the mid-2000s. Grandview's existing facilities will not be able to serve that many kids. 

  • Grandview's Oshawa site was built in 1983 to serve 400 children and sadly the building, as well as parking area, has been vastly outgrown with now close to 5000 children, youth and families served per year, plus 2000 more kids waiting to receive service. In 2015, 7,000 kids need Grandview. In 2031, 10,000 kids will need Grandview.

  • With adequate, modern, well-designed space, Grandview could be more efficient in how services are delivered.

  • Back in 2008, the Ontario Government recognized the population growth pressures and inadequate space issues and provided Grandview with a $500,000 planning grant.

  • Grandview owns the Oshawa location. Due to significant space pressures Grandview is currently leasing space in Ajax, Clarington, Port Perry, Greenbank and two locations in Whitby. Decreasing leasing costs would mean increasing dollars to serve more kids.

     

Has an expert looked at better optimizing the centre?

A:
  • Grandview utilizes a number of process improvement methods to ensure flow of services and utilization of space is addressed. Grandview staff use a room management software program for room scheduling across our locations. Staff must book a room for every appointment that is scheduled. Often there are no rooms available and staff must spend valuable time negotiating to find or share space to provide treatment.

  • Grandview staff are encouraged to offer group sessions for children who are working on similar goals in their treatment.

  • Grandview has completed many process improvement mapping sessions to assess how staff can continually maximize available space combined and staffing resources. Grandview recently completed an analysis that affirms they are providing very efficient and effective service.

How much would the new building cost?

A:
  • Current estimates (as of September 2013): $34 million to build, and $10 million to outfit the building with furnishings and equipment for a total one time cost of $44 million. Grandview will be required to fundraise for a portion of the cost and expect that to be the $10 million dollar furnishings and equipment portion.

Why can’t Grandview just lease/rent more space?

A:
  • Grandview owns the Oshawa location. Due to significant space pressures, Grandview is currently leasing space in Ajax, Clarington, Port Perry, Greenbank, and two locations in Whitby. The cost of the leases comes out of Grandview's operating budget. Decreasing lease costs would mean increasing dollars to serve more kids. In addition, multiple locations create pressure for maintenance, cleaning and operating, all of which pulls more resources out of Grandview's operating budget. However, it's important for families from across Durham Region to be able to access services at Grandview, so a new Grandview will maintain a couple of strategically-located satellite sites in outlying areas.

Can’t you just get a long-term bank loan to build the property?

A:
  • Grandview is a not-for-profit organization and does not have a revenue stream to pay back a loan. Grandview is open to working with its funders (the Provincial Government) on any possible long term strategy to make the construction possible.

Why can’t you work out of the new Abilities Centre in Durham Region?

A:
  • The Abilities Centre in Whitby is an inclusive space for recreation, sports and the arts. It is a wonderful facility and we are fortunate to have it in Durham Region. Many of the specialized rehabilitation services and supports, as well as the specialty medical clinics offered at Grandview can not be supported there. However, Grandview has recently transferred some adolescent services to the Abilities Centre. Adolescent clients requiring physiotherapy, occupational therapy and social work services from Grandview now receive most of their services at the Abilities Centre. Grandview incurred a renovation expense, as well as a new rent cost in order to provide adolescent services at the Abilities Centre. The decision was based on benefit to the adolescents and their families, and moving some adolescent services to the Abilities Centre freed up some space at Grandview's Oshawa location.

Will my taxes go up?

A:
  • Grandview's funding request is to the Province of Ontario, not the Municipality of Durham Region. Your local taxes are not impacted.

Will a new building help reduce wait lists?

A:
  • Across all of its locations, Grandview sees about 4,000 visits each month. Grandview has 5,000 children receiving service annually, and there are currently 2,000 children and youth waiting for service. Modern, flexible, efficient space will allow Grandview to expand its service delivery options and address wait lists and wait times.

 

Why does the building seem empty when I take my child for appointments?

A:
  • Many times, Grandview's treatment spaces are full and you may not see anyone in the waiting areas as families and caregivers are included in the therapy sessions with their child.
  • Grandview operates extended hours in order to meet the needs of Grandview Kids and their families. Grandview is open from early morning until late evening.
  • Grandview's staff flex their hours to meet the needs of Grandview Kids and their families. For example, if a staff member is working on a Saturday, they will flex their time to take a day off during the week.
  • Staff work a 37.5 hour work week. Most staff work an 8 hour day.
  • Evening appointments are challenging for young children who may be tired. Grandview offers evening appointments for older children and youth. In addition, they run workshops and parent sessions in the evenings. 

Why can’t you extend hours and have seven days a week service?

A:
  • Grandview currently offers appointments in an extended-hour format. Early morning and late evening appointment options help to alleviate some of the challenges staff experience when trying to book treatment rooms for their clients, but space is so limited those options aren't enough to resolve all the challenges. In addition to extended hours from Monday to Friday, Grandview also offer appointments on two Saturdays per month from September to June. Grandview used to offer Sunday appointments, but families were not requesting services on that day. Grandview decided that offering extended hours on weekdays plus service on two Saturdays per month would be the best way to manage appointments at the existing locations.

What about setting up portables or converting offices to treatment rooms?

A:
  • Great minds think alike! Grandview's Oshawa location now has 4 portables and no more can be added. They have moved therapists, clinical managers and Foundation staff offices out to the portables. After moving staff workspaces into portables, several offices and meeting rooms inside the main building were converted into clinical treatment space for the kids wherever possible. Next time you are at the Oshawa site, ask to see the portables in the back yard where staff offices and meeting rooms are located.

Why not use the money to hire more staff to serve additional children instead of a new building?

A:
  • Operating dollars are different than capital development dollars. Grandview advocates annually along with Ontario’s 21 other Children's Treatment Centres for additional operating dollars to address the service needs for children and youth with special needs across the Province.

Why are the waiting rooms empty?

A:
  • At times, Grandview's waiting rooms are very full and busy, and at other times they are very quiet. Grandview encourages families and caregivers to be active participants in therapy sessions with their kids, so when the waiting room is quiet, it's usually because all the treatment rooms are full.